I have received the ‘final response’ from the Betsi’s CEO Gary Doherty regarding my very serious complaint (the full text of my e mails to Gary Doherty and Peter Higson, the Chairman, can be read in previous blog posts). To describe Gary’s letter as inadequate is an understatement. Previous blog posts have described the numerous inaccuracies and serious unsubstantiated allegations documented upon my medical records, the inclusion of confidential information relating to other patients among records sent to me, the passing on of confidential information relating to me to someone in England who has contacted me, the admission by a member of staff at Ysbyty Gwynedd that certain records were removed from my file many years ago without my knowledge and the failure of the Betsi to release over twenty years worth of records to myself.
Gary only fesses up to two crimes. He admits that there is no evidence that I have ever ‘sexually molested a psychiatrist’ or ‘held a nurse hostage’. Gary has apologised for these entries on my records and has told me that this information will be deleted. Gary does not offer an explanation as to how such horrible allegations came to be made about me and there is no mention of an investigation or disciplinary action against the staff who recorded this ‘information’. Gary has failed to deal with any of the other numerous inaccuracies and slanders on my records – indeed he hasn’t even made reference to most of them. I complained about staff of the mental health services alleging that I had assaulted them and was ‘known to assault members of the public’ when this is not true. Gary’s response to this is that ‘there is factual evidence within the notes of a number of aggressive incidents, no inaccuracy recorded’ – this ‘factual evidence’ refers to the lies written by mental health staff. I have no convictions for assault on anyone. But my medical records maintain that I have attempted to stab people, attempted to throttle people, assaulted staff again and again and attacked members of the public. Neither has Gary mentioned why it was recorded that I had ‘absconded’ from the Heddfan Unit when I had been illegally detained there and the ward manager had told me that I was free to go.
It would appear that more than twenty years worth of records concerning me have completely disappeared. Gary tells me that records from the North Wales Hospital Denbigh have been archived and the archives have been searched but no information relating to me was found. He tells me that there are no records from Ysbyty Glan Clwyd. He tells me that records from the Hergest Unit dating from 2002 have been released to me and that a ‘few letters’ dating from 1986 have been found but no ‘detailed notes’. He has sent me a copy of a letter that Martin Jones sent me when he was CEO of the North West Wales NHS Trust admitting that a number of records from my attendances at Ysbyty Gwynedd A&E cannot be found – well of course they can’t, it was admitted to me that they’d been removed from my files. So where have they gone and why were they removed?
So virtually all records relating to me from 1984 to 2002 have disappeared. My request to Gary was partly experimental. It has been common knowledge that for a number of years now I have been stating my intention to one day publish my experiences at the hands of the mental health services and that is why I began this blog. I actually have a copy of the records between 1984 and 2002 that Gary claims don’t exist because in 2005 my lawyers summoned Keith Thomson, the former CEO of the North West Wales NHS Trust, in front of a judge in the High Court and he was forced to hand those records over, something that he had previously refused to do. (However there were a number of documents compiled by a staff whistleblower that Thomson did not hand over – he signed an affidavit testifying that all records had been released so Thomson perjured himself on that occasion.) My lawyer has now returned my records to me – I’ve got the lot and have been using them to write this blog. So why can’t Gary find twenty years worth of records that document staff wrongdoing and law breaking? Have they been unlawfully destroyed? Or is Gary telling porkies?
Gary has made no mention at all of the fact that confidential information about me has been released to someone else. He states that he has found ‘one page’ of information among my records that refers to another patient. Well actually Gary, among the records released to me by the Betsi a few weeks ago, there are at least five pages of information relating to another patient, I’m looking at them now. And among the documents returned from my lawyers – documents that you say don’t exist – there is information relating to 18 other patients. Among the documents that Gary says don’t exist is also the document which alleged that I have been in prison for attacking someone with a knife – in his reply to me Gary simply says that there is no such allegation upon my medical records. There is, but Gary has either lost or destroyed so many of the records that he’s lost or destroyed that particular allegation.
To summarise. The staff at the Betsi will knowingly write the most damaging libellous comments on patients medical records and will refuse to remove them on the grounds that staff lies are ‘factual information’. They will pass confidential information about one to other people and fail to address this issue if one raises it in a complaint. Furthermore they will release large quantities of confidential information relating to other patients to one and will simply deny that they have done this. There will be no investigation or disciplinary action undertaken even in relation to the wrongdoing to which they are prepared to fess up. So this is Gary’s idea of ‘resolving a complaint’. (And I didn’t even bother to complain about Raj Sambhi sectioning me for months on the grounds that I was alleging serious abuse in the mental health services and that there had been a paedophile ring operating in the area – those months of my life have gone and I cannot bring them back. I was hoping however for a bit of humility from Gary, an admission that things had – AGAIN – gone badly wrong and a remedy to the scores of fallacious allegations documented about me.)
Gary, I can hear the Public Services Ombudsman for Wales calling…